I rencently purchased a brand new home in a newly developed subdivision late last year.  Being a tech junkie, high speed internet and cable is a must, in fact I’d say its a must for most anyone in this day and age.  So naturally, one of my top priorities was to get the internet and TV going.

I start off by calling Comcast, after all, all the neighbors up and down the main street had it, it just wasn’t installed down the subdivision street yet.  Since I’m the first home built in the subdivision, they say they won’t run the cable until more people call requesting the service and insist I’m in AT&T’s territory anyway! I call AT&T and get the same response. 

Why these people don’t want my $100+ a month is beyond me! And the developer insists that he paid both companies to run installation to the houses he’s been building.  

I become very pissed and decide to take action. My mom was lucky enough to get me the name and email of a regional manager for the company whose job is to oversee new accounts.  The emails below are the actual correspondence that I sent to Comcast, or as I like to call them: BOMBCAST!

Tuesday, October 30, 2007 10:46 AM
To: #### (sent to my friends for pity)
FW: comcast

Nancy Black is a local manager for the Comcast office in Canton. My mom got in contact with her and she sent me an email about the problems I’ve been having.  This is the honest to god response I just sent her in regards to the customer service I’ve received from the Cartersville office. 

Tuesday, October 30, 2007 10:44 AM
To: ‘#####, Nancy’
Subject:RE: comcast

They’re (the local techs) supposed to be coming out today and burying the drop line. This local office in Cartersville is useless. They totally contradict what I’ve been told by the office I talk to when I call 404 comcast. You should try and have those people canned, they all suck.  After this whole ordeal I’ve decided to start calling Comcast by a new name:

BOMBCAST!  As in I just dropped a big BOMB in the toilet and it smells like 3 day old dog crap that’s been sitting out in the sun wrapped in a ziplock bag!  Bombcast makes me have to puke. I swear I’d rather stick a corncob wrapped in barbed wire up my butthole then talk to those idiots in that office ever again!

Thank you for your time and response.

Tuesday, October 30, 2007 11:50 AM
From: ‘#####, Nancy’
Subject:RE: comcast

I’m very sorry to hear you feel that way about Comcast.  I’ll do everything I can to rectify the situation.

Later I learned about a great site you can sound off on called ComcastMustDie.com.  Anyone with a problem with the company should visit the site and state their problems for help.

By the way, a month later they finally came out and rigged up the cable for me.  They connected it to a telephone pole down the road and I had orange cable running across the street to my house for 2 months until they finally came and installed it correctly.

Post Title: Email Extraordinaire #2: It’s Bombcastic!
Your Jackass Author: Peavey
Posted On: 4th March 2008
Filed As: Customer Dissatisfaction, Email Extraordinaire
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